Black Mesa Wireless Joins Stimulus Technologies

On November 1, 2021 Black Mesa Wireless, LLC merged with Stimulus Technologies. Over the next few months, our combined team of engineers and technicians will begin providing services as “Black Mesa Wireless Powered by Stimulus Broadband.” Black Mesa Wireless can still be reached by calling (844) 544-5499 or by email at support@bmwl.co. The Black Mesa Wireless staff are staying with Stimulus Technologies to ensure a smooth transition.

Black Mesa Wireless, LLC was founded in 2013 with the goal of providing internet options to areas that had no reliable service. Black Mesa Wireless, LLC has grown to cover most of the Española Valley and the surrounding areas. As Black Mesa Wireless, LLC strives to offer excellent service to their customer, they determined this merger would expand that opportunity.

“We are excited to join the Stimulus Technologies family. We know Black Mesa Wireless will be able to offer better performance and more responsive service to our customers with the expanded resources and experience that Stimulus brings.,” says Brock Tice, owner of Black Mesa Wireless.

Stimulus Technologies share the same values in customer service, teamwork, and in being driven to grow to meet the needs of our customers. Current clients can count on the same excellent service they have always received.

About Stimulus Technologies: Stimulus Technologies is Whittrio, Inc company began operations back in 1995 when President and CEO, Nathan Whittacre, was only 17-years-old. The first headquarters were located in the garage of Nathan’s brother Brett Whittacre. Now located in a commercial space off of Mountain Vista in Henderson, NV, Stimulus Technologies has grown considerably since that time.

Stimulus Technologies provides IT services, Internet services, Cloud Computing, VoIP services, and Windows Virtual Desktop to over 6,000 business and residential clients in the greater Las Vegas, NV area, Southern California, Jefferson City, MO, and the Esapañola Valley in New Mexico. Stimulus Technologies is dedicated to helping residential customers and small- to medium- businesses achieve their technology goals through services that are tailored to meet their specific needs. Stimulus Technologies prides itself on providing friendly and outstanding service from a combined team of experienced, trained IT professionals.

Bad weather causing outages 12/15

A storm system is moving through the area and taking power for large areas including our office. We are on backup battery power but some locations have lost service. We are monitoring and will repair when safe to do so.

Outage today, Friday December 3rd starting around 10:00 AM.

EDIT 2021-12-06 This is now fully resolved. Reduced capacity continued through the weekend until approximately 9:30 local due to a hardware malfunction on our upstream provider’s equipment.

There is currently a damaged fiber cable causing issues in the southern area of Espanola, Sombrillo, Santa Cruz, La Mesilla, Pojoaque, and White Rock. We do not currently have an ETR but will update as we know more. Thank you all for your patience.

Tower repair work today 15 NOV 2021

There will be a brief, approximately 15 minute outage today affecting clients in Hernandez, Chamita, Ohkay Owingeh, and Alcalde today between 10:00 and 12:00 as we work to replace a failing component.

Thank you for your understanding as we work to reinforce our network!

EDIT 08:47 this issue is now resolved and service has been restored.

Around 7:00 AM today, Saturday October 23rd, we started experiencing a power-related issue at one of our Alcalde tower sites, impacting service to clients in Chamita, Hernandez, northern Espanola, Ohkay Owingeh, and Alcalde. We are investigating on site now and hope to have this resolved shortly.

Closed Monday October 11th

We will be closed Monday October 11th in observance of Indigenous Peoples’ Day.

AP Upgrade for some clients in Espanola Tuesday August 24th at 5:00-6:00 AM

Our current outage has been resolved. We will be upgrading another access point in Espanola, affecting approximately 25 clients in the center of town, tomorrow morning August 24th from 5:00-6:00 AM.

Thank you for your patience.

Emergency AP upgrade in Espanola

Today Monday 23 August:

We are performing an emergency upgrade to a single AP in Espanola, affecting clients primarily in southern Espanola and La Mesilla. This outage should be very brief, under 5 minutes, starting immediately. Thank you for your patience.

Core network upgrade on Tuesday 20 July 2021

REDI Net is performing a hardware upgrade on our service on Tuesday 20 July 2021 at approximately 11:00 AM. Services may be interrupted for approximately 5-10 minutes at this time.

Thank you for your understanding as we work to improve our network.

Emergency Tower Work affecting clients in Alcalde, today July 12th.

Today, July 12th starting at 9:15 AM we are performing some emergency work on a tower covering primarily the Alcalde area south into Ohkay Owingeh and Hernandez. Total outage time should be brief, approximately 10 minutes, while we work to reinforce our network.

Thank you for your understanding

Upstream access issues today Friday 25 June

As of approximately 10:00 this morning, we are experiencing upstream connectivity issues on our main transport fiber connection. We are working with the provider to find a solution. At this time, we are operating at slightly reduced capacity but connection stability should be improved.

We are still working to rectify ongoing issues for clients in Alcalde, Ohkay Owingeh, Hernandez, and Chamita due to interference.

Black Mesa Wireless closed for Memorial Day

Black Mesa Wireless will be closed Monday, May 31st for Memorial Day.

REDI Net infrastructure upgrades causing outages for some clients.

There will be brief rolling outages today for clients in White Rock, Pojoaque, Santa Cruz, Sombrillo, La Mesilla, and Espanola today as REDI Net upgrades some critical infrastructure to bring higher bandwidths. We anticipate their completion by the early afternoon at the very latest and for service disruptions to be about 45 minutes in nature.

Widespread Power Outage 20201-04-24

There appears to be a large power outage affecting everything north of Alcalde as of 1:30 PM Local.

We are online for now, monitoring power status as we go, but some clients may experience slightly reduced throughput at this time.

EDIT - We have currently lost our core, working to bring everything online now.

Spam text

We have just been made aware of a spam text going around claiming to be from us, offering a free iPhone to sign up, that redirects with an embedded link to a harmful site. DO NOT OPEN THIS LINK. This text is not from Black Mesa Wireless.

Canyon Power Issue

As of approximately 11:00 AM we are experiencing a power-related service interruption in the canyon along NM-68. This outage affects approximately 30 people. We are working on a solution now, we do not have an estimated time of resolution.

Power outage in Espanola

There is a power outage in Espanola affecting our upstream fiber provider’s link to our tower in one location. We have notified them as their battery backup ran out. Our equipment is up and running on backup links but there is not enough bandwidth available to serve all customers at normal levels. We are awaiting restoration of power to the affected upstream provider’s equipment. The issue should be resolved when power is restored.

White Rock outage

Our White Rock tower has had an equipment failure at approximately 14:30. We are en route to troubleshoot and fix, ETR 17:30. Thank you all for your patience.

EDIT: All services restored as of approximately 5:50 PM.

We are currently experiencing an unknown issue in our network core as of approximately 14:40PM today. We are currently trying to determine the root cause. We do not have an ETR at this time.

Thank you for your understanding.

EDIT 17:22 We are back online, all services are restored.

As of 16:15 local we are experiencing a routing issue affecting clients in Hernandez, northern parts of Espanola, Ohkay Owingeh, Alcalde, and Velarde. We do not yet have an estimated time to resolution.