Black Mesa Wireless Service

Principles and Policies

Installation Process

  1. Site Survey - we will make a brief (about 15 minute) visit to your location to check your signal and plan installation. We will discuss options with you for the location of the radio to be mounted at your site and where you would like the cable to come into your building from the outside. We will tell you at this time what speeds are available at your location. If you decide to sign up for service, we will then schedule an installation, most likely at a separate time unless your installation will be very simple.
  2. Installation - Installation normally about an hour. Once installation is complete, we will verify that your service is working as it is supposed to, and then bill for initial service. This initial bill will include the prorated cost of your selected service level until the end of the month, plus the next month's cost in its entirety. Therefore if your service is installed on the first of the month, you will be billed for two months at installation. Every subsequent bill will be for only one month of service at a time.

Terms of Service

You may read our current terms of service in full. You will be required to sign a copy of these terms at installation, and will receive your own scanned copy.

BANDWIDTH

Unlike some of our competitors, we don't oversell our upstream connections. This costs us more but results in better service for you. As discussed in the terms of service above, we promise to upgrade our connections if the connections get saturated for more than 30 minutes under normal (i.e. no malfunctions) network conditions. You can see our edge router bandwidth usage with maximums listed here (updates every 5 minutes):

Blocking

We know that you just want to access the internet without our interference. We only block outbound Port 25 to prevent spam by malware and other viruses because it is a major problem. If you have a need to send outbound mail on Port 25 and can demonstrate your ability to secure any systems on your network, we will enable outbound traffic on Port 25 for you, subject to ongoing lack of abuse of this privilege.

We block inbound Port 22 (TCP) to many of our customers due to brute-force ssh login attempts, which are common on the Internet. We recommend you use a different port if you want inbound ssh access. However, we are happy to open that port for you if you like.

Privacy

As detailed in the terms of service, we are required by CALEA to provide access to your communications to law enforcement upon request. We would prefer not to do this but must comply with the law. As such, any such request backed by appropriate legal documentation will be honored. Requests without appropriate legal documentation will be ignored. If you are concerned with your privacy, you may want to consider the use of a VPN service and/or Tor.

AS OF THIS TIME (2016-03-04) WE HAVE NEVER RECEIVED ANY REQUESTS FOR USER INFORMATION FROM THE GOVERNMENT OR LAW ENFORCEMENT. WHILE WE ARE NOT LEGALLY ABLE TO DISCLOSE SUCH REQUESTS WE ARE NOT PREVENTED FROM POSTING THIS MESSAGE.

We have received routine DMCA takedown notices, which we are not gagged from reporting.