Española Upgrade Completed - More Coming!

Today we completed a significant router upgrade affecting many parts of the Española area, and put in infrastructure to boost throughput further in the Sombrillo area. The Sombrillo upgrades will be completed as soon as we receive some backordered equipment, but we hope some of the new equipment there will boost speeds within the next week for those on the eastern part of Sombrillo road.

With the upgrades today we have found a new bottleneck that we plan to address by purchasing more bandwidth for the affected area effective October 1st at the latest. This will allow us to take full advantage of today’s upgrades.

Thanks for your patience as we continue to grow and upgrade our network. We are committed to removing all bottlenecks on our network as we find them and providing the best possible Internet service in the area.

Emergency Outage for all clients connected to the HC tower

Today, Thursday September 20th there will be a brief outage as we work to replace and upgrade some infrastructure at the HC tower location. This outage affects people in Espanola south of Walmart and all clients in Sombrillo. The outage will start around 3PM and last approximately 15 minutes.

We apologize for the short notice and thank you for your patience.

Transformer Failure in Espanola

A transformer feeding power to one of our hub sites has failed, bringing down communications from one of our sites and forcing three tower locations to backup connections.  JMEC is on site and currently working on repairing the power situation.  There is not yet an estimated time of resolution, but as soon as we know more we will provide an update.

This affects all clients from the south edge of Espanola through Alcalde.

Small power outage in Española

There is a small power outage in Española affecting our customers in the Las Lomas apartments and the area of the Riverside/76 Intersection. At the moment none of our tower or core equipment is affected and service should be restored to customers once their power comes back on.

A small, inexpensive UPS like this will keep your Internet connection going during a power outage, for $40. :)

https://www.amazon.com/dp/B01FWAZEIU/ref=sr_ob_9?ie=UTF8&qid=1534635042&sr=8-9

Major Upgrade for Black Mesa Tower Monday, February 12th

We are performing a major upgrade of the Black Mesa tower tomorrow, February 12th, from 10AM to 1PM. This will improve battery capacity and router speed and is expected to improve both performance and reliability as a result.

All the necessary pieces are already assembled on site. We anticipate a relatively brief outage (10-15min) for most customers, but it could take some time to ensure that the new system is functioning correctly. Outages may occur at any time during the specified window.

Thanks for your patience with this upgrade.