Widespread power outage May 26th

As of about 5pm on Sunday, May 26th, a widespread power outage appears to be affecting many of our customers and one of our tower sites in downtown Espanola.

Due to frequent power outages we have been upgrading our tower sites with much larger backup battery banks. There are still a few yet to be upgraded, and they may drop off the outage goes too much longer. We will continue upgrading the remaining sites to avoid this during future power outages.

Upcoming tower work and service interruptions

As part of our commitment to delivering the best service we can, we are planning some upgrades for two towers early next week.

Monday 22 April, 10:00 AM to 3:00 PM. Some clients in Espanola connected to the HS tower will experience a brief outage as we swap an access point.

Tuesday 23 April, 10:00AM to 3:00 PM. All clients connected to GJ in Sombrillo will experience a brief outage as we swap a routing device and convert an existing access point to a different model.

Thanks for your understanding!

5 years of Black Mesa Wireless

Five years ago I put up our first tower in Velarde, after testing the equipment for a few months on my deck. This photo was taken as I finished setting it up.

We've come a long way since then. Fewer 3am outages and more customers. At the heart of this business is my desire for something better than what the local telco had to offer. I take joy in seeing people finally able to stream movies, to video chat with their grandkids, to work from home like I was trying to do before.

To all of our customers, I think about you every day. Downtime pains me emotionally. I want the best service we can afford to provide to all of you. Thank you for your ongoing business. We are doing our level best to give you fast, reliable, and affordable internet service.


REDI Net Service Outage Was Due to Single Shotgun Pellet

Shotgun damage to fiber

Shotgun damage to fiber

REDI Net’s fiber techs did finally find the source of the fiber break that caused an outage. It was a single piece of shot from a shotgun, which was fired at the fiber at 12:01 AM on January 1st, probably in celebration of the new year. It required manually inspecting hundreds of feet of the fiber with a bucket truck, which is part of what caused the outage to extend for so long.

We were not satisfied with the response time in repairing this break, and some issues with that process will be discussed at the next REDI Net board meeting.

We are also preparing to upgrade the backup links serving the affected area next week, and already have the equipment to do so, so that such a break will not have this effect on our network in the future.

We are currently working on some software on the back end to issue outage credits to all affected customers, and expect credits to be issued by the end of the week.

REDI Net not able to locate fiber break, emergency repair equipment has not arrived.

REDI Net has not yet located the damaged portion of fiber and has not received the necessary components to resume service to our location. We are currently still operating on our reduced capacity backup link. REDI Net has not provided us with an estimated time for the repair to be completed. We are working to reinforce the backup link early this coming week. Thank you for your patience.