Major Upgrade for Black Mesa Tower Monday, February 12th

We are performing a major upgrade of the Black Mesa tower tomorrow, February 12th, from 10AM to 1PM. This will improve battery capacity and router speed and is expected to improve both performance and reliability as a result.

All the necessary pieces are already assembled on site. We anticipate a relatively brief outage (10-15min) for most customers, but it could take some time to ensure that the new system is functioning correctly. Outages may occur at any time during the specified window.

Thanks for your patience with this upgrade.

Core Network Upgrades Monday, 11/27 through Wenesday, 11/29

We will be performing core network upgrades in Velarde between 4am and 6am over the next three days. These upgrades require taking equipment offline briefly that is connecting all customers to the Internet. Outages should be no more than a few minutes at a time, but there are almost always unforeseen issues with such major upgrades that could extend the outages to 10-15 minutes at a time.

Thank you for your patience, these upgrades will make the network faster and more robust to equipment failures in the future.

Nationwide Internet Issues on November 6th

While we are not experiencing any issues that we can find within our network, you may experience problems reaching various sites and services on the Internet today. There are connectivity problems between major Internet backbone providers including Level 3 Communications affecting traffic throughout the country.

While we do not have an ETA for these issues to be resolved, these worldwide Internet transit organizations are working to restore normal traffic flow as quickly as possible.

Outage Notice for October 24th 2017

We will be migrating a few pieces of our network core to a much larger battery backup system on the morning of October 24th 2017, between 09:30 and 10:30. The outage should only last 3-5 minutes but it is possible if there are problems that it could last a short while longer.

This upgrade will enable key parts of our core network to continue running for several days without mains power.

Outage Notice for October 3rd and 4th

Hello All, 

We will be doing additional recabling at the Dixon tower site on October 3rd from 9:00 AM through to 4:00 PM.  During this time, brief disconnections in service will take place as we update the cables.

On October 4th, clients located in Ohkay Owingeh and Alcalde areas who are connected to the Black Mesa tower site will experience a brief outage as we swap to a new access point radio configuration.  This outage will occur between 9:00 AM and 12:00 PM.

Also on October 4th, clients in the El Bosque area will experience a brief outage as we swap a piece of critical infrastructure.  This outage should occur between 12:00 PM and 2:00 PM.

Thank you all for your patience and understanding.


Our phones are down again

It appears the rain has found more damaged cables in the phone lines supplying our office. This also affects customers with 505-852-51** numbers. We have opened a ticket with the phone company and are still working to get them to move our phone service to our fiber optic line.

In the mean time you can call our 844-544-9499 number for the main line, 575-613-1133 for Brock, and 575-613-7711 for Steve.

HS Tank backhaul failing

The radio link to the HS tank tower was replaced a few weeks ago, and it appears the brand-new hardware is failing. We have been working with the manufacturer over the past week to resolve the issue but it appears none of their solutions have worked.

We already ordered a replacement this past week in case the issue could not be resolved. Shipment tracking is showing the replacement should be delivered by Tuesday afternoon with installation then or first thing Wednesday.

If the situation worsens before then we may be able to pull a radio from another location temporarily to replace it.

We apologize for this interruption in service, and will be keeping a spare radio of this model on hand in the future.