As of approximately 3PM, both of our fiber connections have been damaged and are inoperable. Crews are onsite and working on repairs. The projected ETR is currently 24:00/00:00 tonight.
We have just been made aware of a REDI Net outage affecting all clients, but especially those in Pojoaque, Los Alamos, Santa Cruz, and the southern area of Espanola. We are operating through most areas at reduced capacity. More updates soon.
Due to damage to the phone lines coming to our office, all our 505-852-51** numbers, including our desk lines are down.
Our 844-544-9499 main line, as well as Brock’s line at 575-613-1133, and Steve’s line at 575-613-7711, are still operational.
We have a ticket open with the phone company and are awaiting updates.
Due to a compatibility issue with our management software we are forced to upgrade routers across the network today. This will result in brief outages as they reboot. We apologize and are working with our vendors to make sure this sort of surprise doesn’t happen again.
We and others are seeing serious issues with google and other major service providers across the internet right now, see https://downdetector.com/
This is most likely a BGP problem with a major backbone provider, we have no control over it. We are trying to find out what may have failed and where.
As of about 5pm on Sunday, May 26th, a widespread power outage appears to be affecting many of our customers and one of our tower sites in downtown Espanola.
Due to frequent power outages we have been upgrading our tower sites with much larger backup battery banks. There are still a few yet to be upgraded, and they may drop off the outage goes too much longer. We will continue upgrading the remaining sites to avoid this during future power outages.
It appears the widespread power outage affecting Espanola and Pojoaque has been resolved by Jemez co-op and service has been restored throughout our network.
We are currently seeing what looks like a power outage through most of Espanola that is affecting our connections with REDI Net. Service should return as soon as power is restored.
As part of our commitment to delivering the best service we can, we are planning some upgrades for two towers early next week.
Monday 22 April, 10:00 AM to 3:00 PM. Some clients in Espanola connected to the HS tower will experience a brief outage as we swap an access point.
Tuesday 23 April, 10:00AM to 3:00 PM. All clients connected to GJ in Sombrillo will experience a brief outage as we swap a routing device and convert an existing access point to a different model.
Thanks for your understanding!
A power outage in Alcalde is affecting service to all clients connected around the Onate visitor’s center and all clients in Alcalde, Ohkay Owingeh, Hernandez, Chamita, El Gique, and the northern edge of Espanola.
Some time around 02:00 on Feb 15th we were hit with a distributed denial of service attack, which completely saturated both of our connections to the outside world at 1.5Gbps aggregate traffic. We are working with our upstream providers to prevent further issues if this should happen again.
Five years ago I put up our first tower in Velarde, after testing the equipment for a few months on my deck. This photo was taken as I finished setting it up.
We've come a long way since then. Fewer 3am outages and more customers. At the heart of this business is my desire for something better than what the local telco had to offer. I take joy in seeing people finally able to stream movies, to video chat with their grandkids, to work from home like I was trying to do before.
To all of our customers, I think about you every day. Downtime pains me emotionally. I want the best service we can afford to provide to all of you. Thank you for your ongoing business. We are doing our level best to give you fast, reliable, and affordable internet service.
Power has been restored and all of REDI Net's devices are back online. Thank you for your patience!
We received word that REDI Net is having power-related connectivity issues at seven locations in Espanola. We are currently operating on backup links in Espanola. All clients in Espanola are affected at this time. As we know more, we will provide further updates.
REDI Net’s fiber techs did finally find the source of the fiber break that caused an outage. It was a single piece of shot from a shotgun, which was fired at the fiber at 12:01 AM on January 1st, probably in celebration of the new year. It required manually inspecting hundreds of feet of the fiber with a bucket truck, which is part of what caused the outage to extend for so long.
We were not satisfied with the response time in repairing this break, and some issues with that process will be discussed at the next REDI Net board meeting.
We are also preparing to upgrade the backup links serving the affected area next week, and already have the equipment to do so, so that such a break will not have this effect on our network in the future.
We are currently working on some software on the back end to issue outage credits to all affected customers, and expect credits to be issued by the end of the week.
Our apologies for the delayed update, the HS tower site was brought back online yesterday afternoon at around 16:30 local time.
Thank you all again for your patience.
We are currently experiencing an outage at the Espanola High School Water Tank with unknown cause. We are actively investigating and will provide updates as they become available.
REDI Net service has been restored to our location as of approximately 13:20 local time. We thank you for your patience through the outage.
REDI Net has not yet located the damaged portion of fiber and has not received the necessary components to resume service to our location. We are currently still operating on our reduced capacity backup link. REDI Net has not provided us with an estimated time for the repair to be completed. We are working to reinforce the backup link early this coming week. Thank you for your patience.
As of 4PM today we received notice from REDI Net that they are searching for a small bullet hole in over 2 miles of fiber optic cable to repair the break. It appears it was shot at midnight on Jan 1. In the mean time they have ordered additional equipment to help work around the issue, which is expected to be install sometime tomorrow, Saturday Jan 5th. Once installed it should restore bandwidth to normal for affected customers.