REDI Net’s fiber techs did finally find the source of the fiber break that caused an outage. It was a single piece of shot from a shotgun, which was fired at the fiber at 12:01 AM on January 1st, probably in celebration of the new year. It required manually inspecting hundreds of feet of the fiber with a bucket truck, which is part of what caused the outage to extend for so long.
We were not satisfied with the response time in repairing this break, and some issues with that process will be discussed at the next REDI Net board meeting.
We are also preparing to upgrade the backup links serving the affected area next week, and already have the equipment to do so, so that such a break will not have this effect on our network in the future.
We are currently working on some software on the back end to issue outage credits to all affected customers, and expect credits to be issued by the end of the week.