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We have been working to remediate power issues at the HS tower site for the past several weeks. This coming weekend and early next week, from the 24th through to the 27th, the HS tower may experience power-related outages as we work to bolster our current power capacity.
We apologize for the inconvenience and hope that we are able to keep any downtime to a minimum. Thank you for your understanding.
We are performing some power and infrastructure upgrades to our Western Espanola tower site, impacting clients connected in Espanola, Santa Cruz, La Mesilla, and parts of Arroyo Seco. This outage should be brief, approximately 15-20 minutes total in the above window.
Thank you for your patience as we work to upgrade our network.
The outage in White Rock is due to an intentional fiber cut done as part of the road construction in Los Alamos. Our third-party connection provider was supposed to be notified of this by the crews but was not notified. We do not have an ETR at this time.
Our third-party transport provider linking our network to our customers in White Rock went down around 6pm on 9/11. We have opened a trouble ticket with them and are awaiting restoration of service. They have not provided us a time to restoration of service.
It appears starting early this morning (Sunday August 30th) there is some issue affecting traffic all over the internet, possibly a Level3/CenturyLink internet backbone outage, as you can see on http://downdetector.com. Our network is functioning normally but you may have trouble visiting some web sites or using some services until this issue is resolved. As this is an issue with the wider internet infrastructure we have no control over it.
We have completed the long-awaited expansion at the Las Lomas apartments and will be adding clients from our waiting list in the order they were added! It has been a long time coming, thank you all for your patience.
We will be performing some tower maintenance affecting clients in Espanola tomorrow, 29 August 2020, between 7:00 AM and 12:00 PM. There should be only minor interruptions to service in this window, not lasting more than a few minutes at a time.
Thank you all for your continued support!
We are experiencing an issue with a backhaul affecting customers in Alcalde, Hernandez, Chamita, Ohkay Owingeh, and northern parts of Espanola.
We hope to have this corrected shortly. Thank you for your patience.
EDIT - Resolved at approximately 18:10 2020-08-13
The REDI Net Network Operations team has gotten back to us with the cause of the several outages over the past few weeks. Their UPS (battery backup) systems in Espanola have failed and they are currently sourcing replacements. Until those replacements are installed, we may experience brief outages between when power goes out in that location and when their generators turn on. We do not currently have an estimate from them as to when those battery systems will be replaced. We have offered to help with this process but were informed that there was nothing we could do to expedite the process at this time.
We continue to work to make sure all towers have backup links where possible. In some cases this could take several months due to build times and budgetary constraints, but we will move the process forward as quickly as possible.
When we have a further update on the replacement of those battery backup systems, we will post a notice here.
As of about 3pm on July 21st REDI Net went down again. The issue resolved around 15:05. We are working with their NOC to determine the cause of the outage. We have been actively planning ways to increase redundancy in more places where we currently rely on REDI Net but have been unable to implement them yet.
EDIT: OUTAGE RESOLVED 9:21 AM. Outage due to a failed UPS powering REDI Net switching equipment.
We lost connectivity to our site near the plaza in Espanola at 3am. REDI Net confirms they cannot reach their equipment there that provides service to that location. We are waiting for further details. This outage affects only a few people as we have been migrating customers away from this location.
REDI Net went down again this morning 18 july and we still do not have connectivity in Dixon. We are working to minimize our reliance on their infrastructure. Thank you for your patience.
EDIT 9:29: We appear to be back online.
An access point serving the Chamita area and parts of Espanola failed overnight, we are working on getting a replacement installed now. ETR is around 9am.
We will be adding another switch in our network core tomorrow, May 19th between 4am and 5am. While no downtime is expected, the changes may cause a brief drop in connectivity. Thanks for your understanding as we work to upgrade the network.
There is a power outage affecting over 500 JMEC customers in the Velarde area, and affecting our office. Our network core is on a large battery bank and should be fine for many hours. We are monitoring the situation and will fire up a generator if necessary to keep things running.
Aside from customer homes not having power, we are not aware of any effects on Internet service at this time.
